Refunds and Returns Policy

Last updated: 23 August 2026

This policy outlines the terms for payments, cancellations, and refunds for design services provided by Carat Comms (S) Pte. Ltd.

Project Deposits and Payment Terms

A non-refundable deposit of [insert %, e.g. 30%] is required to confirm and commence any project.
Remaining payments are due according to the milestone schedule agreed in your project proposal (e.g., upon completion of concept phase, prototyping, and final handoff).
Full payment must be received before final production files, spec sheets, or deliverables are released.

Cancellations

If a client cancels a project after the deposit has been paid but before work has commenced, the deposit is non-refundable, as it secures your project slot and covers preliminary planning.
If a project is cancelled after work has begun, the client will be invoiced for all work completed up to the point of cancellation, in addition to the deposit already paid.
Cancellation requests must be submitted in writing to sales@caratcomms.com.

Revisions

Each project phase includes [insert number, e.g. 2] rounds of revisions as standard, as outlined in your project proposal.
Additional revisions beyond the agreed scope may incur extra charges, communicated and agreed before work proceeds.

Refunds

Deposits are non-refundable under all circumstances, as they cover time, research, and resource allocation from project confirmation.
Payments for completed milestones (e.g., an approved concept phase or completed prototyping) are non-refundable once the client has signed off on that phase.
If Carat Comms is unable to deliver a contracted service due to circumstances within our control, a partial or full refund for undelivered work will be assessed on a case-by-case basis.

Delays

Timelines are agreed at project kickoff. Delays caused by late client feedback, incomplete briefs, or changes in scope may extend the delivery date and are not grounds for a refund.

Disputes

Any disputes regarding payments or project delivery should first be raised directly with our team at sales@caratcomms.com for resolution. Unresolved disputes will be handled in accordance with the laws of Singapore.

Contact Us

For questions about this policy, contact:
Carat Comms (S) Pte. Ltd.
sales@caratcomms.com